Refund policy
Exchange Policy
We always try our best to make sure that you love our product as much as we loved making it for you.
However, we'd be happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size or style. NO REFUND / MONEY IS POSSIBLE IN ANY FORM
Please Note:
- SALE products / Slips cannot be exchanged/returned.
- ACCESSORIES cannot be exchanged/returned.
- Only 1 Time Per Order Exchange/Return Available Multiple Exchange not available. Please read All Policy before place order
NOTE - In case of return, the customer is required to make a proper video that includes unboxing of the recieved product and returning of the same to the delivery person, so as to avoid any further confusion.
Return Policy
Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 7 days from the date of delivery.
Incase of a defect in the product, we would require clear parcel opening videos or pictures
Refund will Initiate with in 2-3 when we received product in our warehouse.
In case you decide to cancel or modify your order, or a few things in your order (PAN India):
We understand that you might be confused and/or wish to modify your order once you have placed it. We request you to connect with our Customer Support Team so that they can help you with the queries and make the necessary changes as per your request.
Conditions to Request:
- We can't oblige cancellation/modification of the order if it has been dispatched from our distribution center.
- In case of modification, the availability of the requested products in the place of the ordered product.
- In case of customization, the equivalent order isn't in the process.
Please note that the order modification of the product is independent of the fact that you have purchased it during promotions.
In case of pre-paid orders, we will refund your due amount as House of Oudh Coupon worth your order amount, which can be redeemed anytime during future shopping.
In case you decide to cancel or modify your order, or a few things in your order
We request you to connect with our Customer Support Team so that they can help you with the queries and make the necessary changes as per your request.
In case of pre-paid orders, we will refund your due amount as House of Oudh Coupon worth your order amount, which can be redeemed anytime during future shopping.
Conditions to Request:
We can't oblige cancellation/modification of the order if it has been dispatched from our distribution center.
Cancellation Policy:
The cancellation of orders depends upon whether the product has been dispatched from our distribution center or not.
In case the order has not been shipped, our Customer Support team can help you in the cancellation of your order, or a few items from your order.
In case your order has been dispatched and you wish to cancel your order, let our Customer Support Team know so that they can put your request on record. In case your order is out for delivery, we request you to simply dismiss the order and request the delivery staff to return the order to us. Once we have received your order, we will refund your due amount asa House of Oudh Coupon worth your order amount, which can be redeemed anytime during future shopping.
Exemptions to Request:
You can not cancel any order which has been customized under your request.
House of Oudh maintains whatever authority is needed to cancel any order in case the items face quality issues or in case of any unanticipated situation. You will be informed by our team for the same.